STAKEHOLDER PERSPECTIVES ON ARTIFICIAL INTELLIGENCE IN SMART CITIES: IMPACTS ON E- GOVERNANCE AND CYBERSECURITY

Abstract

In order to safeguard computer network systems against cyber-attacks, malware, 
phishing, damage, or illegal access, artificial intelligence (AI) has been recognised as 
a crucial technology of the Fourth Industrial Revolution (Industry 4.0). AI has the 
ability to enhance the cyber capabilities and security of e-Government systems used 
by nation-states, local governments, and non-state groups. It is thought that the link 
between AI, e-Governance, and cybersecurity is context-specific, however existing 
research yields inconsistent results. Many different types of stakeholders with 
different kinds of knowledge and skills are involved with and have an impact on 
artificial intelligence, electronic governance, and cybersecurity. This research seeks to 
address this knowledge vacuum by exploring the interplay of cybersecurity, e- 
Governance, and artificial intelligence. In addition, the research delves into the ways 
in which e-Governance acts as a mediator between AI and cybersecurity, as well as 
the moderating influence that stakeholders' engagement has on this connection. E- 
Governance somewhat mediates the relationship between artificial intelligence and 
cybersecurity, according to PLS-SEM path modelling investigation. Just as the link 
between AI and e-Governance was found to be moderated by stakeholders' 
engagement, so was the relationship between e-Governance and cybersecurity. 
Because everyone has a vested interest in a thriving, open, and safe cyberspace where 
they may utilise e-services, this finding suggests that stakeholder engagement is very 
important in AI and e-Governance. Government agencies in smart cities may use the 
study's recommendations to improve their cybersecurity.