EXIT INTERVIEW: AN APPROACH TO EMPLOYEE RETENTION

Abstract

Employee retention has become a major concern for modern organizations operating in an increasingly competitive and fast-changing business landscape. Rising levels of employee turnover place a significant financial and operational burden on organizations by increasing hiring and training expenses, while also leading to the loss of valuable skills, experience, and institutional knowledge. Exit interviews play an important role in human resource management by providing organizations with direct insights into the reasons employees choose to leave.The research analyzes feedback obtained from departing employees to identify the primary factors contributing to voluntary attrition, including workplace satisfaction, organizational culture, compensation structures, career development opportunities, and leadership support. Through systematic analysis of exit interview responses, organizations can detect recurring issues and shortcomings in existing HR policies and practices. The study demonstrates that well-designed and consistently conducted exit interview processes support informed decision-making, improved workforce planning, and more effective retention strategies. The findings indicate that organizations which actively review and act upon exit interview feedback are better equipped to minimize employee turnover and promote a supportive and positive work environment. Overall, the study underscores the need to convert exit interview insights into practical actions that enhance long-term employee retention and organizational sustainability.