THE ROLE OF ARTIFICIAL INTELLIGENCE IN ENHANCING E-GOVERNANCE AND CYBERSECURITY IN SMART CITIES: INSIGHTS FROM STAKEHOLDERS

Abstract

One crucial technology of the Fourth Industrial Revolution (Industry 4.0) is artificial intelligence (AI), which guards computer network systems against viruses, phishing, cyberattacks, damage, and unauthorised access. Through e-Government, AI has the ability to improve the cyber capabilities and security of nationstates, local governments, and non-state organisations. According to current research, there is a mixed link between cybersecurity, e-Government, and AI; however, this relationship is thought to be context-specific. Numerous stakeholders with diverse backgrounds and specialities in AI, e-Government, and cybersecurity impact and are influenced by these fields. This research examines the close connection between cybersecurity, e-Government, and AI in order to close this context-specific gap. Additionally, this research looks at how e-Government mediates the link between AI and cybersecurity as well as how stakeholder participation modifies that relationship. According to the findings of the PLS-SEM path modelling investigation, e-Government somewhat mediates the relationship between cybersecurity and artificial intelligence. Similar findings were made about the moderating effect of stakeholder participation on the link between cybersecurity and e-Government and AI. Since all stakeholders have an interest in a dynamic, open, and safe cyberspace while using e-services, it follows that stakeholder participation is crucial to AI and e-Government. This paper offers useful recommendations for enhancing cybersecurity measures for smart city government agencies.