Online psychological Counseling platform

Abstract

This study explores mental health professionals’ experiences with online counseling, focusing on its evaluation, comparison with in-person methods, influencing factors, and recommendations for future application. The research utilized a qualitative design, conducting semi-structured interviews with 17 mental health professionals working in public and private sectors. A framework analysis identified four key themes: the evaluation of online counseling, comparison between online and in-person methods, factors influencing the effectiveness of online counseling, and suggestions for future implementation. Online counseling was widely regarded as a valuable modality, offering significant advantages such as enhanced accessibility for clients in remote or underserved areas, reduced travel time and costs, and the convenience of flexible scheduling. Professionals also noted its potential to support individuals who might otherwise face barriers to accessing traditional in-person therapy, such as physical disabilities or logistical constraints.