A STUDY ON SKILL GAP ANALYSIS AND RESKILLING STRATEGIES IN IT FIRMS AT WIPRO

Abstract

The rapid evolution of digital technologies—including Artificial Intelligence (AI), Cloud Computing, Cybersecurity, Data Analytics, and Automation—has created unprecedented skill gaps in the Information Technology sector, challenging even the largest global IT firms to continuously realign their workforce capabilities with emerging business demands. Wipro Limited, one of India's foremost IT services and consulting companies, has responded through a comprehensive reskilling ecosystem designed to bridge identified competency gaps across its global workforce. This paper examines the nature and extent of skill gaps at Wipro, evaluates the effectiveness of reskilling strategies deployed including the Wipro Academy of Software Excellence (WASE), Wipro TalentNext, and the AI-powered Topcoder learning platform, and assesses employee perceptions of training outcomes. Primary data was collected through structured questionnaires administered to 60 respondents comprising Wipro employees and HR professionals. Secondary data was sourced from Wipro's Annual Reports, NASSCOM workforce reports, LinkedIn Workforce Insights, and published academic research. Analysis employs percentage analysis, Likert scale assessment, skill gap mapping, and correlation methods. Findings reveal that cloud computing, AI/ML, and cybersecurity represent the most critical skill gaps, while Wipro's blended learning approach achieves 74% skill gap closure within 12 months of program completion. The study recommends AI-personalized learning paths, strengthened industry-academia partnerships, and mentorship-based peer learning to accelerate reskilling effectiveness.