Role of Patient Help Desk Services in Enhancing Healthcare Service Quality and Patient Experience. International Journal of Engineering Research and Science & Technology, [S. l.], v. 14, n. 1, p. 61–67, 2018. DOI: 10.62643/ijerst.2018.v14.n1.4244. Disponível em: https://ijerst.org/index.php/ijerst/article/view/4244. Acesso em: 19 aug. 2026.